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End User Support (Jet Express for Excel - Microsoft Dynamics NAV)

Jet Express for Excel for Microsoft Dynamics NAV is a collaboration between Microsoft and Jet Reports to provide Microsoft Dynamics® NAV customers additional value through improved ad-hoc Reporting and Analysis in Microsoft Excel®. It is available at no charge for Microsoft Dynamics NAV 2009 R2 and 2013-2017 customers who are on BL or Perpetual pricing plans.

 

The Jet Express for Excel community site is the primary venue for end user support for Jet Express for Excel. It is a community based question and answer forum that encourages users to ask and answer questions. This site is dedicated to Jet Express for Excel - if you are a Jet Reports customer who is using Jet Professional or Jet Enterprise, please visit our support site at https://jetsupport.jetreports.com

 

On the Jet Express for Excel community site questions are raised and primarily answered by the user community. The support staff will attempt to let the community support itself, but if technical support questions are not answered within 48 hours, a member of the support staff will respond.

Some topics that are considered to be technical support issues are:

  • Questions about software compatibility and hardware requirements
  • Issues regarding Jet Report installation and configuration
  • Jet Report error messages
  • Jet Functions returning #VALUE errors

 

The Jet Express for Excel community site also includes Frequently Asked Questions (FAQs).

 

Jet Express for Excel Resource Page

Product Downloads, tutorial videos, help topics, free reports and dashboards are available on the Jet Express for Excel Resource page at http://jetexpress.jetreports.com/

 

Product Roadmap

Jet Reports is committed to maintaining compatibility between Jet Express for Excel and Microsoft Dynamics NAV. As Microsoft adds new features to NAV, Jet Reports will update Jet Express for Excel to ensure product compatibility.

 

Mainstream support end date

Mainstream support for Jet Express for Excel will continue through 10/1/2018 or one year after the RTM of Microsoft Dynamics NAV 2015 (whichever is later).

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