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Issue: Using IE11, unable to open reports in the Jet Web Portal


Symptom:

Users of Internet Explorer 11 may be unable to open their reports in Excel Online from within the Jet Web Portal.

 

Issue:

One of IE11's settings can interfere with the ability of Excel Online to open Web Portal reports.

If you are using IE11 to access the Jet Web Portal, you will need to disable the setting for Enable Protected Mode for the Internet zone:

 

If your Jet Web Portal is hosted on a local intranet server then the setting must also be disabled for the Local Intranet zone:

 

Workarounds:

If disabling the Protected Mode setting is not an option for your environment, other options would be to:

  • download the report and then open it with Excel installed on your computer, or
  • use a different supported web browser (e.g., Edge, Chrome, or Firefox)

 

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