Not every Microsoft Dynamics NAV partner is also a partner with Jet Reports. Sometimes a Pivotier Partner will have the opportunity to add Pivotier to another partner's customer's license. When this happens, the Pivotier Partner should execute the following steps
- Ask the customer to login to Microsoft's CustomerSource and go to the VOICE pages.
- While in VOICE, the customer should record their VOICE Account number and their Customer PIN number (as an experienced partner, you should be able to help them walk through this process).
- Use the information you receive from the customer to place an order with Microsoft for the additional granule to be put on the customer's license.
Ask the customer to download a new license file from CustomerSource. That new license should have the Pivotier granule you need embedded into it.