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Error: The Dashboard Builder could not be activated


Symptoms

When attempting to open the Jet Dashboard Builder, the following error message may appear:

The Dashboard Builder could not be activated.  Please verify that you are licensed to use Jet Mobile and reactivate the Dashboard Builder.

Resolution

This error message will present itself in two scenarios:

  1. When you are not licensed for the Jet Mobile capabilities of Jet Analytics
  2. When opening the Dashboard Builder as a 'Viewer' account.  
In the first scenario, please contact your sales associate for a demonstration or to purchase Jet Analytics. In the second scenario, please ensure that the user account you're logged in as (or opening the Dashboard Builder as) is a Designer on your license. Viewers will not have Dashboard Builder privileges.
 
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