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Troubleshooting Execution Packages Not Running


Overview

You have successfully deployed, executed and tested your project and are now ready for scheduled execution. You have added an execution package to your project, added a schedule, but the scheduled execution package is not being executed. This guide will help you troubleshoot the problem.

Steps to follow

1. Ensure the Jet Data Manager Scheduler X.X.X.X service is set up correctly and running (X.X.X.X is the installed version)

 

Open Services from Start → Control Panel → Administrative tools → Services and ensure the scheduler is running

Make sure the scheduler service is configured with the startup type set to Automatic and that the scheduler service is running under a domain user with appropriate rights to source systems. These rights are detailed in the article below. If the scheduler is not running please start it.

 

 

2. The scheduler will not start even though it is configured correctly.

When you try to start the scheduler service you get the following error:

This error indicates that the user under which the scheduler service is running is pointing to an incorrect repository. The easiest way to correct this is to start Jet Data Manager using Run As... To do please locate timeXtender.exe (typically in the folder C:\Program Files\Jet Data Manager Server\Jet Data Manager Server X.X.X.X ). Right click on timeXtender.exe whilst pressing SHIFT.



 

Enter the credentials for the scheduler user and hit OK.


When Jet Data Manager opens you will get a warning that the project repository settings are invalid. Hit OK to modify the settings.


Modify the server and database to reflect the server and repository for the project.

Hit OK an close Jet Data Manager.

You should now be able to start the scheduler service as described above (Start → Control Panel → Administrative tools → Services → Jet Data Manager Scheduler X.X.X.X → Right Click and Start)

3. Everything is set up as described above, but still the execution packages is not executed

The reason for this is that the project has not been deployed since the execution package was added. The scheduler will always open the latest deployed version of a project and check for schedules. A simple save of a project after creating a execution package will not create a deployed version, thus the scheduler will not know of the package.

To make the new execution package available to the scheduler y ou only have to deploy a single element such as a table or a view to create a deployed version in the repository. It is recommended you locate a small table, i.e. the Company table and deploy and execute this after you have added a new execution package. After the deployment and execution of the table the newly added execution package will be known to the scheduler.

4. Testing correct permissions for the scheduler user

Sometimes a permission is forgotten for the scheduler user and it can be difficult to locate exactly what is missing. The easiest way to test this is to start the Jet Data Manager as the scheduler user with the Run As... feature as described above.

In the Jet Data Manager open the project that fails to execute. On the Execution tab right click on the execution package and select Execute:

In the Execute dialog hit Start to start the execution:



Any permission error can now be located when the execution fails.

If UAC (User Account Control) is enabled on the server you might get an error message when manually executing an execution package.



If this happens please open the JDM with the "Run as administrator" option (SHIFT+ right click on the JDM shortcut) and click OK when warned about opening the program.



Open the project and manually execute the execution package again.



After that the problem should been corrected and the scheduler service should be able to execute the project.

5. Check the profile for the account running the Jet Data Manager Scheduler service.

Verify the account that the service is running under. In this example the account is DDL

Navigate to the users profile Config.xml file for this user. This file can be found through the following path "C:\Users\DDL\AppData\Roaming\Jet Data Manager Server\Jet Data Manager Server\14.0.1.64\Config.xml"

This file path may be different in your environment

"C:\Users\<ProfileName>\AppData\Roaming\Jet Data Manager Server\Jet Data Manager Server\<CurrentVersionOfJDM>\Config.xml"

Edit the xml file in notepad and locate the ProjectConnectionString XML tag. Ensure that the Catalog is set equal to the project repository database that contains your project.

Once the changes are made save the XML file. The account that is running the execution package will now execute the correct project.

 

6. Check the Project Repository Database

If none of the above resolutions fix your scheduled executions, then the last step is to check your Project Repository database for any hung operations.  This can occur when the last execution was left in an 'Unknown/Running' state by SQL Server.

Query your repository database first to identify if there are any jobs that didn't receive a proper ending.

SELECT * FROM [projectRepository].[dbo].[ScheduleJobs] where [ProcessId] != ''

If this query returns any data, review the rows contained for anything that might be running currently (as signified by the 'LastExecuted' column.  As soon as none of the contained rows are for processes that are currently running, you will then need to update the table.

UPDATE [projectRepository].[dbo].[ScheduleJobs] SET [ProcessId] = '' WHERE [ProcessId] != ''

Once these have been cleared, your next ensuing execution should begin as intended.

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